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Problems with paying off loan balance and closing the account. First, they claimed that they never received the check so a replacement check was mailed overnight and stop payment was placed on the first check.

The replacement check cleared the bank. They then found the lost check with a stop payment and Kia Finance deposited it resulting for the bank not honoring because it has a stop payment. Now Kia Finance charged our account $15.00 for failed transaction because of their stupidity and greed.

We are still waiting for reversal of $15.00 charge for this is no fault of ours. This problem has been going on for more than a month and is beyond frustrating.

Reason of review: Problems with payment.

Location: San Jose, California

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