Kia Motors Finance
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Kia Motors Finance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kia Motors Finance has 1.9 star rating based on 599 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Kia Motors Finance to a friend or colleague.
- Rating Distribution
Pros: Quality of car, Car, Love my car.
Cons: Customer service, Has not been resolved, So called customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kia Motors Finance has 1.9 star rating based on 599 customer reviews. Consumers are mostly dissatisfied.
38% of users would likely recommend Kia Motors Finance to a friend or colleague.
- Rating Distribution
Pros: Quality of car, Car, Love my car.
Cons: Customer service, Has not been resolved, So called customer service.Recent recommendations regarding this business are as follows: "Make sure your future notifications match your actual payments. Sometimes you get late notifications when you've paid on time or before time.", "Don't just don't get a used car or truck", "Nope", "None. Won’t be using KMF America EVER AGAIN!", "*** no.".
Most users want Kia Motors Finance to offer a solution to their issues.
Consumers are not pleased with Customer service and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Kia Motors Finance Reviews
"I’m happy with the car"
No complaint I am very happy with the car would be very happy to recommend it to anyone that asks me about it.
"There so rude"
Everyone is rude I am not buying from there again ever there payments people are rude like very mean made me cry rude and I would never recommend them there...
Dunnellon, Florida
Late notice
User's recommendation: Make sure your future notifications match your actual payments. Sometimes you get late notifications when you've paid on time or before time.
Finance
Back in 2021 I had switch banks and on the website, change the bank account to pull automatic payments from. When that switch happened, the autopays apparently stopped going through and (while yes I should have known by looking at my bank account) I was apparently not paying for my car payments.
This went on for months with no letters, no texts and no phone calls to let me know that I had not been paying those bills. So in 2022, they repossessed my car at 4am and I found out by having to go to the police station thinking my car was stolen. When I called Kia, they informed me that I owed over $1200 and to get my car back I had to pay that plus the current months bill. I do that and then the only way I can pay every month is by going through bill pay on my mobile banking app instead of setting up autopay on the website.
Fast forward to this past month, they are sending letter, texts and phone calls (unlike the first time) saying that I was behind on 2 months of payments, which is not true and my account even shows that they received my payments. I tried calling about it once and was bounced around between customer service and collections and another department, to which they didn't give me an answer. I have tried to find an email to correspond with them and provide the screenshot I have of bills and processed payments, but they have no way of contacting them except via the phone number that sends you to customer service workers who don't speak English very well and give you run arounds that don't answer your questions or give you resolutions.
Plan on attempting to call one more time (hard to get anyone after hours...) and trying to just keep asking for supervisors, because if they repo my car again, I am done with Kia and I would be getting a lawyer, because this is ridiculous. Never again.
Preferred solution: I want them to fix their attitude and service.
User's recommendation: *** no.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
There so rude
- Cars are cute
- Payment and customer service systems not integrated
- Price
Preferred solution: Nothing
User's recommendation: Don't just don't get a used car or truck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hobart, Oklahoma
Resolved: Your not responding timely
User's recommendation: None. Won’t be using KMF America EVER AGAIN!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Kia says they did not receive my payment
Company fixed the issue and I have been provided with apology. Kia had electronic issues and credited my account according to the date that the bank sent my payment.They made it right.
This has worked flawlessly for over 2 years. Today, I get a text message that my payment which was due on the 10th, and sent by my bank on the 10th, was not received and is overdue. I verified on my online bank account and with a live person at the bank that it was definitely sent on the 10th. It is 5 days later and Kia says they haven't received it...and asked if I want to make a payment.
NO, it was already debited out of my account so again...NO I don't want to make a payment. After being transferred to several different departments and struggling to understand the persons that I spoke to, I was told to call back and ask for a certain ext. The phone number does not give you the option of putting in an extension so again, I wait. After 1 hour and 25 minutes of my time, I asked to speak to a supervisor and no one was available.
Then I was disconnected. No resolution and no email to contact anyone was available and I did not have an additional hour to try to resolve this. ADbsolutely worst customer service! I hope my vehicle doesn't get repossessed because I am not sending an additional payment.
In fact, I may just move my account to my local bank. At least, I can make a call and speak to someone quickly.
- Poor customer service and communication
Preferred solution: confirmation of my payment with the correct delivery date
Victorville, California
Horrible customer aervice
User's recommendation: Nope
Letter of Guarantee
Preferred solution: For them to send the Letter of Guarantee to my insurance
User's recommendation: Will never recommend
Somerdale, New Jersey
Stole my fathers money and payed off wrong vehicle
User's recommendation: Avoid Kia and Hyundai
Trying to make a payment for 2 days onlinr
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Website is terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Been robbed by Kia motors
Preferred solution: Price reduction
Nashville, Tennessee
Frustration. No one will answer or respond to voicemail
User's recommendation: Answer your phone Kia Canandaigua!
Hammond, Indiana
Reposses
Very simple. They sell the car at auction and apply that money to the contract and YOU GET SUED FOR THE REST!
Turning in the car is a VOLUNTARY REPOSSESSION. Turning in the car does NOT make the loan amount magically vanish!
Oklahoma City, Oklahoma
Horrible Customer services
Lompoc, California
Title, Need my name released from a title
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Worse website ever
Kia finance motors, website sucks. Ive made payments online for four years with no problem.
Six months ago all of a sudden the website kicks me out every single month website continues to tell me that I do not know my own Social Security number. I dont know my own username and I dont know my password smdh I have it written down . So I have to call customer service & sit on the phone for 1-2 hours before they finally get someone who can help me reset my account! I have owned numerous Kias.
I have given discount codes to family members to purchase Kia & Hyundai but after the insurance hike because of the engine and theft issues with Kia !
My soul engine gave out twice my moms sorento engine gave out and now her Tucson engine gave out!
I have owned numerous cars over the past 30 years and never has any engine ever given out.
Buyer, beware do not waste your money with either of these companies, Kia, or Hyundai. You will regret it.
User's recommendation: Do not purchase Kia or Hyundai
You’d think they’d fix the website? I can’t make a payment using the website. Been trying, but it says it won’t process?
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Why do you need to be talking with "everybody"??? You make your payments ON TIME and you never need to talk with anyone.
Oh, let me guess.. .you're always late, you want "special arrangements" or you want to play the "let's change the due date" game every few months.