Anonymous
map-marker Montgomery, Alabama

Customer Service

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Called for 3 months after sending a payoff in that they refused to accept, never would say why, never returned the payment, always got different answers, never could speak to "payment processing center"
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User's recommendation: avoid

Anonymous
map-marker Delaware, Ohio

Need Title paid off Aug 2020 and still waiting

I requested a lien release letter Monday, May 10th, from Kia Finance. Also on May 10th, Celebration Kia Lewis Center contacted me and reported no mistake ..ie misspell of my last name Taylor. My sister whom financed the loan pulled her credit and no loan exists. I have obtained a copy of the payout check from my bank. Why is there a lien on my vehicle?! Marlene Taylor 54 Spencer St Delaware Ohio 43015
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Geraldine T

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Verified Reviewer
| map-marker Stuart, Florida

Acct # 191442****.

My 90;year old mother was LEASED a Kia Forte at Kia in Stuart,Florida on US 1. She went in because she got a flyer in the mail, and had NO intention of driving out in a brand new car, but of course she did with sales and finance associates doing there normal pitch to her.

She was alone, no family members with her. Her car still had all of her personal belongings in it plus her trunk was also full. They transferred all of her belongings to the new car as to not loose this sale. There is ABSOLUTELY no way she could ride out this lease at her age!

This is indeed ELDERLY ABUSE!!

This past year my mother has been in the hospital numerous times and has acquired ongoing bills. She could no longer pay the monthly lease payments plus auto insurance. She is NOT allowed to drive any more per her doctors instructions so the car was turned into Kia, on December 7, 2020, with only 4K miles. That tells you how much the cars been driven,

My mother is now being harassed by Kia phone calls!

She CANNOT pay any of these amounts that they claim are due.

I have tried to call the numbers listed from Kia on letters shes receiving to no avail. The numbers DO NOT WORK! One recording said the server is down which has been for many days!!! Another number rings and just hangs up.

Im asking for you to please stop harassing my 90 year old mother with phone calls and stop with the ridiculous notices you are sending.

The vehicle was turned in OVER 2 months ago and Im sure its been sold by now. She can no longer pay.

I think it should be brought to all of your dealerships attention that Elderly abuse is serious!

Had a family member been there that day things would have been different! When an elderly person walks into a dealership by themselves, your sales people should not push them to react so quickly to lease a car that day without knowing their situation and know the lease will never be able to come to term!

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1 comment
Guest

We had a similar experience except my elderly father had the audacity of actually passing away before the term was up. We contacted KIA to see if we could get the termination fee waived and was met with combative, rude, demanding, arrogant personnel both at the dealer and at Kia Finance.

Wow. All I have to say is "buyer beware."

Melissa M Fin

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Verified Reviewer
| map-marker North Union, Pennsylvania

A letter

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Upon the lease of the Kia Sportage we were not advised of a turn in fee by our salesman at which time if we were notified we would have prepared for it. At this time we are requesting that the Fee be waved for failure of your salesman not doing he's job of full disclosure. We have leased in the passed and have never had a turn in fee. At this present time with reduced hours because of COVID-19,we are having financial difficulties and would appreciate this for being a good customer for several years. Thank You The Mankovich Family
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Preferred solution: Fee Waved

User's recommendation: Explain everything to Customer

Anonymous

FRAUD, THEFT FROM KIA BILLING

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On January 23rd, 2021 an extra payment was stolen from someone at Kia Billing. Someone at Kia processed a second payment of $410.14 from my checking account. I was refunded that amount and the check bounced from Kia Motor Finance. I have been lied to from Kia Billing for two months now. I was told a check was mailed to me for the amount of $410.14 on March 11th. It is now 04/01/2021 and I have not received another check from Kia. Where is my refund? Please refund my $410.14 with a check that is good.
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Loss:
$440

User's recommendation: KIA MOTOR FINANCE ARE THIEVES. DO NOT FINANCE WITH KIA/HYUNDAI

Berkleigh Zpl
map-marker Houston, Texas

Payoff info

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Not kia I was mad because my gap insurance wasn't doing there part It's done now tho after 5 months. Thank you kia for all your help.
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Linda R Bxb

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Verified Reviewer

Lien release

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Hello...I paid off my loan on December 7th of 2020: #201604****2636 my name is LINDA LUE ROTH-HEUVEL. MY mailing address is PO BOX 5597 HELENA,MT. 59604 First you sent my LIEN RELEASE to an old address of a home we sold 3 yrs ago, you got it back and did nothing to get it to me. I'm still waiting to receive it . Today is February 16th. I have called numerous times to the company and asked/begged for the release. You have 2 good addresses for me: the POST OFFICE BOX and my current address 23833 S. STONEY PATH DRIVE SUN LAKES,AZ. 85248 Has it been mailed? Please email me a copy of the release now. LINDA LUE ROTH-HEUVEL 406-465-****
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Cons:
  • No help in resolving a issue they caused

Preferred solution: Let the company propose a solution

Jessica F Pfe

End of lease - clean title requested

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When I bought out my lease KMF sent me a title with their name on it as well as mine. When I went to sell my car to Carvana and Carmax, I was told that the title was not "clean" and needed to have solely my name on it.

I was told by AAA that a form called DMV 256 Statement of Facts ( I live in CA) was needed from Kia. I requested that form for Kia and they first claimed to not know what that was. Once I spoke to a supervisor, she finally acknowledged it. I've been waiting now over 3 weeks and still haven't received it.

When I tried calling today, I got disconnected 3 times after being put on hold 3 times. No one ever called me back either and there is no way to call someone directly because they won't give me their direct lines.

This is appalling to me and they've had my money for over 2 months. I'm stuck and still can't sell my car to Carvana or Carmax at this time.

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Preferred solution: Send me the form I requested ASAP via Fed Ex

User's recommendation: never again

Melissa M Fin

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Verified Reviewer
| map-marker Uniontown, Pennsylvania

A letter

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When we purchased the Kia Sportage from Jim Shorkey in Uniontown the $400.00 Turn in fee was never explained to us by the salesman. We have leased in the passed and never had a Fee upon turn in.

If we were advised of this we would have repaired for it, with covid right now our finance are suffering and we are are having a hard time keeping our heads above water. We are requesting that this fee be waved.

Upon consideration of the circumstances. Thank You The Mankovich Family

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User's recommendation: Better Explanation to your Customers

1 comment
Guest

I hear that! My 91 year old father entered into a three year lease at Kia of Mentor, Ohio with that same $400 termination fee.

Then, he had the gaul to die in October. When I spoke to the dealer they said tough, the contact is the contract. So I called Kia Finance in Dallas, and the associate there was extremely combative and rude, threatened me with "her lawyers" and eventually she hung up on me. Very discouraging customer service.

So when you sign up to that Kia lease, beware of any fees or charges that are contained in it. Regardless the extenuating circumstance, they want their money.

Bruce C Kqs

. This is my third new Kia. Can you help me here. I’m retired will turn 70 in August and the government wants me to stay home.

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I, Bruce Crawford bought a 2020 Kia Sportage in August 2020 and they didn't add a maintenance program with it.I have not ever paid for a oil change since 2008.I have never been asked to purchase a maintenance program with. Who would buy a new car without one. Now I have to come up with 1200& to get one really
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Pros:
  • Good price & service
  • Good price
  • Loved my suv

Preferred solution: Let the company propose a solution

Anonymous
map-marker Fredonia, Wisconsin

Address change

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Change banking info not available on option menu, I guess when my old bank refuses auto pay, you might call me., Perhaps.
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Lisa E Zln

Lease end date

I have two leases and I am looking for the end date and pay off on the Kia Soul. Thank you I have ALS and need to purchase a handicap van
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Preferred solution: Let the company propose a solution

Jaque J

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Verified Reviewer
| map-marker Dallas, Texas

NEED ACCOUNT NUMBER

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Due to the inconvenience if your website I have been trying to pay my bill since Friday February 12th. I normally just pay online so Ive never had to keep up with my account number. Now Im trying to contact customer service Ive been waiting for the site to come up but you guys keep pushing the date out!! It was supposed to be up last night now its showing 10pm tonight! This is such an inconvenience and if my bill is late I will not be held accountable for a late fee as we cant even reach customer service for help!!!!
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Anonymous
map-marker Tampa, Florida

Incorrect sales tax charge

I currently lease a 2021 Kia K5 as of 1|19|21 at which time the rate of sales tax was 8.5%. As of 3/15/21 the State of Florida changed the amount to 7.5% for Hillsborough County Florida. How do I get Kia to charge the correct amount as what they are doing is against the law.
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User's recommendation: Make sure you are charged the correct sales tax on your lease

Angelica P Drx

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Verified Reviewer

Can't access my account

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I need my account number to make my payment since the website is down. I have been trying to call to figure that information out but I can get an answer. My payment is due today and I dont not want to be charged a late fee nor have a hit on my credit for a late payment.
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Preferred solution: Let the company propose a solution

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