Kia Motors Finance Phone Numbers and Emails

Toll-Free Number:

  • (866) 331-5632

Customer Service:

  • (866) 344-5632
    Collections Department
  • (855) 537-8542
    Lease-End Servicing Team
  • (800) 333-4542
    Roadside Assistance

Kia Motors Finance Contact Information

Kia Motors Finance Website:

Kia Motors Finance Help Center:

Corporate Office Address:

Kia America, Inc.
P.O. Box 20825
Fountain Valley, California 92728-0825
United States

Other Info (opening hours):

Finance Payments

P.O. Box 650805,

Dallas,

Texas 75265-0805


Lease Payments

P.O. Box 660891,

Dallas,

Texas 75266-0891


Written correspondence only

P.O. Box 20825,

Fountain Valley,

California 92728


Direct Credit Disputes

P.O. Box 20835,

Fountain Valley,

California 92728


Hours:

Monday - Friday: 8:00am - 9:00pm

Fax:

+1-714-965-0520
Edit Business Info

Customer Service Rating and Reviews

1.4 / 5
Bad
Pissedconsumer3487955
Bad Customer Service
2.7

DO NOT FINANCE THRU KIA.
Ive made all my payments on time & I recently switched bank Accts so I made the payment from the wrong account, realized before the payment date. Submitted the paymen...

Brianne P Etu
Terrible Service
1.0

I have a very large refund due to me and Kia has taken over 45 days to even look at it. Every time I call I am told something new "it is in the mail, "it is at a director's desk," "no you cannot ...

Summary of Kia Motors Finance Customer Service Calls

4.7K TOTAL
CALLS
04:32 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kia Motors Finance Customer Service?

Payments and Charges Question:

  • “Payment”
  • “Billing Question”
  • “About payment”

Request for Information Question:

  • “Requesting written pay off”
  • “Status of payoff”
  • “Document request”

Employment Question:

  • “Pay off”
  • “Payoff .ount”
  • “Payoff”

Account Question:

  • “Balance”
  • “Pay balance for this month”
  • “I cant sign in to pay my bill!!!”

Product/ Service Question:

  • “They called my work number yesterday. I do not want kia financevto call my work number”
  • “I need the address for insurance”
  • “Insurance claim”

Refund Question:

  • “My refund”
  • “Refund of overpayment”
  • “Refund check gap”

Website/ Application Question:

  • “Website”
  • “Application”
  • “Kia website for payment is down”

Return/ Replace Question:

  • “Returning vehicle”
  • “My Kia was returned on April 27”
  • “Changing payment method”

Activation/ Cancellation Question:

  • “Cancel ,me being a primary”
  • “Cancel gap coverage”
  • “Problem with warranty cancel”

Staff Question:

  • “Custoer service”
  • “Customer service #not working correctly”
  • “Customer service.”

Shipping and Delivery Question:

  • “To get the lien release”
  • “Looking to get my tags but haven't got my paperwork”
  • “I was due out a check that i never received”

Cards Question:

  • “Too see i can pay my car note with capitol crefit card”
  • “Change my credit card for my lease payment”

Other Question:

  • “My car is a total lost”
  • “I need my title”
  • “Finance”

About

Kia Motors Finance Return Policy
To read more: https://www.kmfusa.com/lease-return-balance-estimator/
Kia Motors Finance Terms of Service
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY ACCESSING THIS WEBSITE, THE CLIENT OF KIA MOTORS FINANCE AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW AT ALL TIMES. IF THE USER DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THIS WEBSITE OR ANY OF ITS PAGES. As used herein: (1) the terms The User of Website" The Customer's or "user" refer to any visitor to this website, (2) the terms "Kia Motors Finance" Website" Company's" or Kia Motors Finance refer to Kia Motors Finance, (3) the terms "this website" or "this site" refer to this website, including the mobile version of this website, and any other pages that are part of this website and (4) the term "Terms of Use" refer to the terms and conditions set forth or referenced below. Acceptance of Terms of Use. The User may access this website and use the features and services offered only if The User of company services accept and agree to these Terms of Use.
To read more: https://www.kmfusa.com/terms-and-conditions
Kia Motors Finance Privacy Policy
Privacy and consumer trust is very important to The Company at Kia Motors Finance. This Privacy Policy ("Policy") addresses what personally identifiable information Website collect and how it is handled. The Policy applies to Kia Motors Finance and includes this Website (the "Site"), which is owned or controlled by Kia Motors Finance (the trade name of Hyundai Capital America, a California corporation), although software, hosting and other functions and content may be provided by third parties. Throughout the Site, the terms Website, Website and Company's refer to Kia Motors Finance. This Policy describes the types of information that Kia Motors Finance collects from The User of Website on the Site and any other means (such as email or offline activities), what The Company do with this information, with whom www.kmfusa.com share this information, and how The User can update the information The Client of Kia Motors Finance provide on the Site and any other means (such as email or offline activities).
To read more: https://www.kmfusa.com/privacy-policy
Kia Motors Finance FAQ
Save time and postage by having The Client's monthly payment automatically debited from The Customer's checking or money market account. One time payments may be made through The Client's KMFUSA.com account. View the options below to mail a payment to The Company Be sure to include both The Client's payment and remit coupon. If The Client's remit coupon isn't available, please write The Customer's account number on the check. Please have The Client's KMF account and banking information ready. Western Union or MoneyGram will charge The Client a convenience fee for these services. KMF may retain a portion of this fee. When using these "cash only" locations, please reference The User's billing statement to ensure The Client of Kia Motors Finance have the correct account number and codes. It is not possible to use a credit card to directly pay The Client's bill with Kia Motors Finance. However, The User of company services may pay using Visa or MasterCard through Western Union Quick Collect.
To read more: https://www.kmfusa.com/frequently-asked-questions
Top Kia Motors Finance Services

Customer Care, Auto Leasing, Auto Loan

Top Kia Motors Finance Products

Account, Website

Kia Motors Finance Pros and Cons

Pros: Quality of car, Car, Sales people, Never again, Love my car

Cons: Customer service, Has not been resolved, So called customer service, Problem not solved, Way they lie to their customers

Related Companies

Hyundai Motor Group, Kia Motors, Hyundai Motor America, Hyundai Motor Finance, Hyundai

Summary

Kia Motors Finance is a company that was set up in 1989. Since that time it’s been providing auto finance and leasing. The company's goal is to expand the Kia auto family and to help people to explore the world driving Kia cars. Kia also provides all kinds of auto services. Besides leasing and finance solutions the company provides a huge range of cars. They vary from exceptionally cheap to business class expensive automobiles. In addition to the mentioned options Kia Motors Finance allows its customers to return their old Kia and to buy a new one. There are a lot of offices and subsidiaries of the company all around the world. They all are intended to provide people with cars appropriate for their terrain and climate. Kia Motors Finance is headquartered in Seoul, South Korea.

Kia Motors Finance reviews and complaints

Kia Motors Finance is ranked 307 out of 2660 in Financial Services category

Area Served

USA

Payment Methods

MasterCardVISA

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