When I bought out my lease KMF sent me a title with their name on it as well as mine. When I went to sell my car to Carvana and Carmax, I was told that the title was not "clean" and needed to have solely my name on it.
I was told by AAA that a form called DMV 256 Statement of Facts ( I live in CA) was needed from Kia. I requested that form for Kia and they first claimed to not know what that was. Once I spoke to a supervisor, she finally acknowledged it. I've been waiting now over 3 weeks and still haven't received it.
When I tried calling today, I got disconnected 3 times after being put on hold 3 times. No one ever called me back either and there is no way to call someone directly because they won't give me their direct lines.
This is appalling to me and they've had my money for over 2 months. I'm stuck and still can't sell my car to Carvana or Carmax at this time.
User's recommendation: never again.
Preferred solution: Send me the form I requested ASAP via Fed Ex.