Kia Motors Finance Auto Loan Reviews

2.5
(5 reviews)
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Kia Motors Finance would not tell me where the vehicle was after I paid to get it back. I was charged a fee for a key to be cut for my car. They said I had until September 23rd to turn in my key but they did not tell me where my car was located until September 29th. When I called about it the company told me "too bad, so sad". I've had my account with them for 4 years. They never worked out a payment plan with me and my car was taken when I...
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I had a 2016 kia sorrento.My nephew totalled it. Insurance paid it off on july 5,2016. Unbeknownst to me until yesterday when i applied for a car loan through a credit union, its still showing as an open account on my credit . i called yesterday and Letitia with employee id # 400437, said she faxed a letter to the credit union stating that they were closing it that day and there is no balance due. I called the loan officer at the credit union...
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All my other payments was set up for auto pay and was taken out of my account the 13th of every month. So I paid the extra. Called Customer Service on the 12th to ask if they received my payment. They did. I also ask her if my auto pay would come out on the 13th and she said that she didn't see that I had auto pay and it may have been cancel. So I ask what do I need to do about that, she said to make a payment online. I ask her if she was sure...
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Dear Kia Finance Before co signing for a car for my so I had another exoerience where I purchased a 2013 red Sportage Beautiful car but it had to be towed 6 SIX times where I hd to wait outside in sun zero weather , miss work , doctor appts.Sent all paperwork to the Attorney General but did not do it & I am upset that I gave Kia a break where they will not do the same for me Not once twice , 4 but 6 times towed for the exact same problem ...
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4.0
I liked
  • Sales people at fucillo clay are wonderful
I didn't like
  • Kia finance company are heartless
#914469
Problems with paying off loan balance and closing the account.First, they claimed that they never received the check so a replacement check was mailed overnight and stop payment was placed on the first check. The replacement check cleared the bank. They then found the lost check with a stop payment and Kia Finance deposited it resulting for the bank not honoring because it has a stop payment. Now Kia Finance charged our account $15.00 for failed...
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I have alway loved my experience with Kia Motors....the salespeople, the car buying experience, and of course, driving a Kia for the past 12 years.But my loyalty to my Kia dealership may all change after my encounter with Kia Finance. For the first time, I decided to use Kia Finance for my car loan. The brief experience thus far has been frustrating, unprofessional and far from "customer service." I simply wanted information about when my first...
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I purchased my Kia Soul in May 2015 made all payments on time and did everything I should as a good consumer.However, I moved from Texas toVirginia and went to the DMV to register my car in the new state only to discover my registration form says the dealer not me! I contacted Kia motor finance who told me I need to fax a request for a copy of my title. It has been 3 business days they still can't confirm receipt of the fax. They said it can be...
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Asked to have a payment deferred after 2 years of not missing a payment.They said yes and sent me the paperwork which i signed and promptly sent back. 1 week later i start getting collecrion calls telling me i didnt follow through and send the paperwork back.This is 2 years after they ran my credit 8 times to buy the damned car. The people at the Kia dealership are great, but the finance people have assured i will never purchase another...
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I payed my car payment after coming back from my grandmothers death, i was completly up to date.As soon as i payed, they sent somone for repossession. They lie to your face, saying im so sorry for your lost and since you made the payments and your up to date now everything is fine. Even when i got the car, they told me the numbers then when i signed the papers the numbers was completly diffrent. I will tell everyone not to do buisnes with Cowboy...
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Kia Motors Finance Auto Loan Review

#916088
I make a payment every month. I got a call today and was told I am 2 payments behind. I am so pissed off as I sit here digging out receipts. This is not the first Kia I have owned but I will never do business with Kia Finance again
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Kia Motors Finance Auto Loan Review

#853247
Gave me two auto loan accounts for the same vehicle, made payments on both accounts on time , old account complaining that they did not receive payment while they told me make payments to new account, they messed my credit by 102 points. Never fixed the problem, worst experience ever. Planning to sue hiring a lawyer
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From dealer to KIA financial; bate and switch, fear tactics and lies.Contract shows no payment for 6 mos, yet collections call us 45 days after vehicle was purchased. Every week we get calls for now 5 mos, each time they tell us it was their mistake and they are sorry. They are so sorry that they have not fixed the problems and on top of that, we just discovered they ruined are credit and trying to repo car...as of today they are still sorry and...
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