Product: Kia Motors Finance Customer Care Clear all filters (0 of 38 reviews match)
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Kia Motors Finance - Lost title

Moved to Florida from South Carolina in May started the process then to get titled transferred to Florida. They have lost my request 4 times and I can’t get my car registered without title. I just sent them an email stating that since they don’t have proof I own the car I’m not making payments until they get off their lazy butts and do their job.
2.2
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Customer service
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Product or Service Quality
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Kia Motors Finance Customer Care
#1308888
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Back in June 2018, I reached out to Kia Motors Finance to get my title transferred from Arizona to Florida since I have permanently moved. I received a letter back from Kia stating that they were unable to process the request because several customers shared the same...
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1.0
Product
Kia Motors Finance Customer Care
I liked
  • Sale & price of the car
I didn't like
  • Customer service
#1303570
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Kia Motors Finance - Poor customer service and resolution

Spent 3 weeks and Will work with my loan company and Kia next week again to resolve th outstanding issue. The frustration is not a single poc or account manager from Kia team who can help. Every time you call it’s atleast 30 mins before getting to someone willing to help . Very poor set up and so disappointing
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Kia Motors Finance Customer Care
#1238065
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I was laid off of work due to weather for 2 months, and was struggling catching up on bills, i contacted kmf to see if i could get a payment extension so i could get caught up and the following month start making my payments again, but of course these people dont care...
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1.4
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Kia Motors Finance Customer Care
#1235598
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Kia Motors Finance - Disappointed

Just made my first car payment yesterday. They charged me double after setting up with auto pay saying it was my fault. They told me they would send me a check in 16 days. UGH ! Really Kia. Not happy
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Kia Motors Finance Customer Care
#1232846
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Kia Motors Finance - Sends envelopes with different address for payments, then fe

Kia finance sends payment envelopes different address then charges late fees, insufficient funds and charges to make payment over the phone....they are ruining my credit and taking advantage of my age...please investigate and call me at (808)419-0203 regarding all these extra charges for Kia's gain. Peggy Pacheco
Product
Kia Motors Finance Customer Care
#1201410
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The KMFUSA website is a absolute lie, they do not answer there phones any of them at 8;00AM eastern time as they do not open per all messages on all lines till 8;00am central time.They cannot keep records straight, when a family has multiple vehicles. We went thru...
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Anonymous
Jayde

Agreed, KMF SUCKS. I reccomend a better company like Toyota, Lexus or Honda. Way nicer people

Anonymous
William

It's always somebody else's fault when vehicles get repossessed.I'd bet you sat there and made no payments while repeatedly telephoning this company with no results.Your compl...

1.2
Product
Kia Motors Finance Customer Care
I didn't like
  • Lies
#1162634
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It was my fault that ONE payment got out of sequence, and I told the FIRST rep/phone call from KMF (Kia Motor Finance) that the matter would be cleared up, and on what dates.The second and third calls wasted my time again going over the same details. Then a Rep told me...
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Anonymous
Anonymous

Typical! YOU were late with a payment and YOU turned on the BILL COLLECTORS...plain and simple. Being 30 days late on a payment does get reported! Perhaps you should know w...

Anonymous
Anonymous

***, all I can say is ***, ran like ***, *** people, finance else where, they hurt more then they help, trust me.

Product
Kia Motors Finance Customer Care
#1069303
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Lost my job and was trying to trade vehicles and had a similar issue.Being behind doesn't make you a deadbeat. It means you fell on hard times. Was a great custom theirs for a long time until I lost a major part of my income. I understand I have an obligation, but...
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1.3
Product
Kia Motors Finance Customer Care
#1061603
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Kia Motors Finance - HORRID CUSTOMER SERVICE
Kia Motors Finance - HORRID CUSTOMER SERVICE
Kia Motors Finance - HORRID CUSTOMER SERVICE
Kia Motors Finance - HORRID CUSTOMER SERVICE
Kia Motors Finance - HORRID CUSTOMER SERVICE
Kia Motors Finance - HORRID CUSTOMER SERVICE
Kia Motors Finance - HORRID CUSTOMER SERVICE
Bought a Soul in Sept 2016 in March 2017 it rcvd 4K worth of hail damage.Took to a KIA BODY SHOP, they did a horrible job, not only did they not fix all the damage they caused more. Kia finance ~ well when the Soul repairs were supposedly done they snail mailed the...
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Anonymous
Anonymous

Yes, someone will notice and that someone will be you, after the repo.

Product
Kia Motors Finance Customer Care
I didn't like
  • Problem was not solved
  • Unfair finance practices and bullying tactics
#1055244
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