You email them, they say they will answer withing 2 business days, I've emailed twice with 5 days in between sending and NOTHING, tried calling, they direct you to their website for deferment payments, here we go again and then if you choose to remain on the line to speak with a customer service member the line will go dead. What a seriously incompetent company, they stand to make so many $$$$$$ in the long term because of this crisis but they had no plan in place to realistically help their customers but put the info on their website regardless of the consequences and inability to act. I can hear the frustration, stress and fear in people's emails and messages - wake up Kia - you'll need us more that we'll need you when we get to the other side of this horrible pandemic.
User's recommendation: don't buy from them.
Product or Service Mentioned: Kia Motors Finance Auto Loan.
Preferred solution: Payment Deferment.