Kia Motors Finance - Pay off
We are a Ford dealership.Sold a car to a customer who had a loan with Kia.
Got the 10 day payoff, sent it in, waited for lien release. Payment sent 8-29-16, as of 11-15-16 no lien card but we do have a $69 bill for interest even though I sent $14,885. So they have had my $$ for 7 weeks now and the bill my customer for interest. Claim the check didn't arrive till 10-16-16.
I have called 4 times and my customer has call 6 to resolve.So far Erica, Henry, Eva and one more that I talked to have been ZERO help, what a joke
Review about: Kia Motors Finance Auto Loan.
Reason of review: Problems with payment.
Monetary Loss: $69.
Preferred solution: I want my lien card sent to me with account paid in full.
I didn't like: One thing.