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We are a Ford dealership.Sold a car to a customer who had a loan with Kia.

Related: Kia Motors Finance - They owe me money and I can't get it back

Got the 10 day payoff, sent it in, waited for lien release. Payment sent 8-29-16, as of 11-15-16 no lien card but we do have a $69 bill for interest even though I sent $14,885. So they have had my $$ for 7 weeks now and the bill my customer for interest. Claim the check didn't arrive till 10-16-16.

REALLY!!!

I have called 4 times and my customer has call 6 to resolve.So far Erica, Henry, Eva and one more that I talked to have been ZERO help, what a joke

Review about: Optima 2016.

I didn't like: One thing.

Review #956972 is a subjective opinion of a user.

Reason of Review / Monetary Loss Problems with payment / $69
Preferred solution I want my lien card sent to me with account paid in full

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