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I have NEVER dealt with a company that WOULD not change the PAYMENT DUE DATE for their customer.

I am 80 years old and my birthday is August 31st. My SS check is deposited into my checking account the LAST Wednesday of the month. That is usually the 24th ~ 28th of the month. My Kia Finance payment due date is the 17th of the month.

When I leased my car from KIA CENTURY in Tampa, Florida. I told them I would like my payment due date to be the 24th - 28th. They told me that was out of their control, I would have to call Kia Finance. Well, I called Kia Finance and was told it could NOT be changed. I told them my situation and I didn't want to pay a late charge or have it reported to the credit bureau. I was told that would not be a problem. I asked that they PLEASE DO NOT CALL ME if they didn't have my payment on the 17th. They said that wouldn't be a problem because there was a 10 day grace period and I actually had until the 27th. Well I found out on January 25th it IS a PROBLEM!!

I set the payment up as a reoccurring payment monthly with my bank. They will do the transaction on the 23rd and pay electronically on the 24th. On January 24th it was paid to Kia Finance by electronic deposit.

Below is a copy from my bank statement.

01/23/201981****65HB W/D

FVID-444****.1.1798 BP-KIA

MOTORS FINANC -$199.00

On the 25th, someone from Kia Finance called me. I could not understand her, so I hung up and called Kia Finance back. The person I spoke with told me they had called because my payment was overdue. I explained my situation and she wasn't interested.

If there isn't a way to change a payment due date ~ THERE SHOULD BE!!

I don't want to be stressed out every month from a phone call telling me my payment is overdue!!

I WOULD LIKE A QUICK REPLY.

Respectfully yours,

Mrs. Dorothy Mathis

dotmathis@***.com

813-909-****

Reason of review: Problems with payment.

Preferred solution: Let the company propose a solution.

Kia Motors Finance Cons: Person not interest in helping me reolve a problem.

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Ruslan Rlu

I wanted to move my car note to the 4th of the month and the only options you can choose is the 8th 16th 24th or 31st. my actual due date is on the 26th but I get paid on 3rd of the month can you help. I was told yall dont like to change pay dates.

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