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Kia Motors Finance - Lost title

Moved to Florida from South Carolina in May started the process then to get titled transferred to Florida. They have lost my request 4 times and I can’t get my car registered without title. I just sent them an email stating that since they don’t have proof I own the car I’m not making payments until they get off their lazy butts and do their job.
1.8
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Advertised vs Delivered
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Product or Service Quality
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Value for money
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#1308888
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Back in June 2018, I reached out to Kia Motors Finance to get my title transferred from Arizona to Florida since I have permanently moved. I received a letter back from Kia stating that they were unable to process the request because several customers shared the same...
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1.0
I liked
  • Sale & price of the car
I didn't like
  • Customer service
#1303570
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I am relocating across the country, and I need to transfer my tags. I have spoken to multiple customer service reps to try to get the correct paperwork for the DMV. However, I am getting conflicting information. They don’t have any forms to email you or that you can...
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2.5
#1299722
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continue - I called my DMV to renew registration on line. I put in my information , name, address ,etc. I tried several times putting my info and your info IE name, address, box number etc. I told your rep what I did and and she said who told you info is wrong. I told...
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#1296404
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Kia Motors Finance - Bad customer service

Been waiting for my title. Contacted Kia and they said they mailed it but haven't received. They say that now I have to pay to get a duplicate. Why? I never received the one they said they mailed out. No responsibility taken from their part.
1.6
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Price Affordability
Privacy and Data Security
Product or Service Quality
Reliability
Staff
Value for money
Website
#1296105
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Kia Motor Finance reported erroneously that I was late more than 30 days on a car payment and will not write me a letter stating that it was an error on their part, so that I can provide it to the credit bureaus. I have been on the phone with Kia Motor Finance for more...
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#1293960
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I work for PennDOT here in Pennsylvania. I requested a customer's title for a state to state transfer back in May. It's now July, and still no title. We did request it more than once. It was rejected the first time for an issue that was corrected and I was informed...
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#1293854
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It will be going on two months and we have yet to get our title to the car. They cashed that check faster than I could blink, but yet we don't have the title to our car. Customer Service answers with just "all we can do is email the title department" Supervisor first...
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I didn't like
  • Problem not solved
#1291684
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I paid off our third Kia this past Monday. In Missouri, we already have the title so the only thing they have to do is fax a copy of the lien release. The first time we called we were told this process would take a week and a half to simply fax the copy. We talked to...
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#1291542
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Contact Kia Motors Finance

Mailing Address:
Kia Motors Finance
P.O. Box 20825
Fountain Valley, California 92728-0825
United States
Phone:
(866) 331-5632
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Kia Motors Finance Products and Services

I faxed over my Title request 3 times to 2 different fax numbers 714-368-7844 and to an eFax 1888-365-6925. I called all 3 times and customer services and the titles department have not received my faxed request. I spoke to Randy, Cicily and Cinthia but received the...
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#1289190
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