Most helpful review
New Reviewer

Tired to change my payment plan

Kia Motors Finance - Tired to change my payment plan
When in the process of purchasing a car. Finance told me I could go online and change my payment plan to biweekly instead of paying one large amount from one paycheck after I expressed my want of doing so. Turns out that was a lie. Kia Finance does not offer biweekly payments. Despite my 849 credit score, I still received a 5.3 APR when my previous APR was 4.2. I will not recommend financing through Kia Finance to anyone I know!

User's recommendation: Do not finance through Kia Finance.

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ID
#3702827 Review #3702827 is a subjective opinion of poster.
Location
Union, Ohio
Pros
  • That its there
Cons
  • Financing through kia motors finance
  • Kia finance department ignores their customers
  • Will not fix their problems with their financing flaws
Preferred solution
Let the company propose a solution

They called my work number yesterday. I do not want kia financevto call my work number

Kia finance called my work number leaving a message to call them back. When I leased my Kia in July 2022. I specifically stated my personal cell number is how I would like to be reached. I am not sure how Kia finance received my work number.
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ID
#3821351 Review #3821351 is a subjective opinion of poster.
Location
Saint Cloud, Minnesota
New Reviewer

I can't pay my bill

The website won't load! I have tried several times to pay my bill, but I cannot find any way to log on to make a payment. Has the site changed? Help! I do not want to pay extra to pay by phone.
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ID
#3821076 Review #3821076 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Let the company propose a solution

Double payment taken out of checking

I have not been able to speak to anyone according to coustomer service they have high volume calls. Emailed them I won't get an answer from 7 days or so because they are to busy. This is crazy
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ID
#3814213 Review #3814213 is a subjective opinion of poster.
Location
Franklin, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Payment mistake

I had scheduled a payment to be made 1 day before due date. When I checked my bank account it didn't show as coming out so I made another payment and overdrew my checking account and caused 5 other bills to be charged with a fee to pay them. It would be great if the website had a pop-up" to let you know a payment was already scheduled and ask if you're sure you want to make another payment." This would keep this from happening again. I know it isn't difficult for IT to do this.
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ID
#3806572 Review #3806572 is a subjective opinion of poster.
Location
Dayton, Ohio
New Reviewer

Personal

Not helpful at all when need questions answered. Uncircumstances happened four months after buying a car was not able to have anyone help me Definitely feel like I was just used to purchase a car a number and amount to fix someone income
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ID
#3805209 Review #3805209 is a subjective opinion of poster.
Location
Titusville, Florida
Cons
  • No response
Preferred solution
Apology
New Reviewer

**Takes 3 weeks for a Deferment Review**

Original review updated by user Jul 28, 2022
I requested a 2 month deferment on 7/14. I'm in the last 15 months of my loan. The agent made a mistake and submitted only for 1 month. I've spent 4 hours over the past week trying to get this corrected. Each time I'm told something different--even by Supervisors....
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1 comment
#2221557

You would get further if you were nicer. Being sarcastic and nasty isn’t going to make them want to help you.

ID
#3803847 Review #3803847 is a subjective opinion of poster.
Service
Kia Motors Finance Customer Care
Cons
  • Horrible call in system
  • Agents hang up on consumers
  • Bad customer services
Loss
$250
Preferred solution
Deliver product or service ordered

Traded car need payment set back

Car got paid off before you cashed my check. Now I kneed that money back now. No one can really wait 30 day's and we are one of them who can't wait that long.
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ID
#3801212 Review #3801212 is a subjective opinion of poster.
Location
Olive Branch, Mississippi

Your company will not follow US Tax Law Title 50 Code 4001 Chapter 50.

This is a US Tax Law and your company is not following it... Braking the law!!! It states (d)Personal property (1)Relief from personal property taxes The personal property of a servicemember or the spouse of a servicemember shall not be deemed to be located or present...
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ID
#3794090 Review #3794090 is a subjective opinion of poster.
Location
Baltimore, Maryland
Pros
  • Excellent at ignoring customers
Cons
  • Manager bullying
  • Misinformed uneducated customer service representatives

Lost refund check

Im still waiting for a reissued check . First one lost in mail . Its been more then 30 days and there telling me it takes 3 more week to reissue . Crazy it takes this long . Why cant money be put back on the bank account it came from . I need the money to pay my car payment asap .
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ID
#3777046 Review #3777046 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina

Payment

Website won't let me use my card online so I have to call customer service and pay the $7 fee to pay my car payment.
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ID
#3775688 Review #3775688 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Kia never contacts me as the co signer. When she is late

My granddaughter has been late on car payment. I have NOT once been contacted. I find this odd. She lives in Louisiana. Please contact me. I am co-signer. Rosemary Dowling. 509 281 ****. Kia finance comes up on my credit report. Must have some communication

User's recommendation: Never co sign.

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ID
#3775156 Review #3775156 is a subjective opinion of poster.
Location
Lancaster, California
New Reviewer

I co sign for my granddaughter. I want off as co signer

Shes ruining my credit. She refuses to talk to me I have no idea how to contact the finance company. I found out she was late in car payment. When my credit score dropped! I have a right to be alerted. Nothing. I also understand possible fraudulent. Why am I not notified

User's recommendation: Don’t co sign.

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ID
#3775132 Review #3775132 is a subjective opinion of poster.
Location
Lancaster, California
Preferred solution
I do not want to co sign for her. I want off contract

Payment

The app would never open so I had to call to make a payment . This is a continuous problem with logging in
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ID
#3773471 Review #3773471 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer
New Reviewer

Incompetent customers service

The customers service provided me with wrong email to send in the estimated bill that they asked for
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ID
#3773331 Review #3773331 is a subjective opinion of poster.
Location
Wichita, Kansas
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To stop payment on vehicle I traded

I trade the aorento 2019 for a sportage 2023 and want to cancel my auto payment for account 191434****. I try to call but it said my area is not allowed to call that number. When I go online I dont have the car information updated to mame the change in the appropriate lease. Need your assistance. Thanks
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ID
#3766164 Review #3766164 is a subjective opinion of poster.
Pros
  • Loved my car
Cons
  • Problems paying online
Preferred solution
Cancel autopayment sorrento 2019 acct 1914347192

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