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Kia Motors Finance Reviews
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Kia Motors Finance Reviews
New Reviewer
Tired to change my payment plan
When in the process of purchasing a car. Finance told me I could go online and change my payment plan to biweekly instead of paying one large amount from one paycheck after I expressed my want of doing so. Turns out that was a lie. Kia Finance does not offer biweekly payments. Despite my 849 credit score, I still received a 5.3 APR when my previous APR was 4.2. I will not recommend financing through Kia Finance to anyone I know!
User's recommendation: Do not finance through Kia Finance.
ID
Location
Union, Ohio
Pros
- That its there
Cons
- Financing through kia motors finance
- Kia finance department ignores their customers
- Will not fix their problems with their financing flaws
Preferred solution
Let the company propose a solution
They called my work number yesterday. I do not want kia financevto call my work number
Kia finance called my work number leaving a message to call them back. When I leased my Kia in July 2022. I specifically stated my personal cell number is how I would like to be reached. I am not sure how Kia finance received my work number.
ID
Location
Saint Cloud, Minnesota
New Reviewer
I can't pay my bill
The website won't load! I have tried several times to pay my bill, but I cannot find any way to log on to make a payment. Has the site changed? Help! I do not want to pay extra to pay by phone.
ID
Location
Atlanta, Georgia
Preferred solution
Let the company propose a solution
Double payment taken out of checking
I have not been able to speak to anyone according to coustomer service they have high volume calls. Emailed them I won't get an answer from 7 days or so because they are to busy. This is crazy
ID
Location
Franklin, New Jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPayment mistake
I had scheduled a payment to be made 1 day before due date. When I checked my bank account it didn't show as coming out so I made another payment and overdrew my checking account and caused 5 other bills to be charged with a fee to pay them. It would be great if the website had a pop-up" to let you know a payment was already scheduled and ask if you're sure you want to make another payment." This would keep this from happening again. I know it isn't difficult for IT to do this.
ID
Location
Dayton, Ohio
New Reviewer
Personal
Not helpful at all when need questions answered. Uncircumstances happened four months after buying a car was not able to have anyone help me Definitely feel like I was just used to purchase a car a number and amount to fix someone income
ID
Location
Titusville, Florida
Cons
- No response
Preferred solution
Apology
New Reviewer
**Takes 3 weeks for a Deferment Review**
Original review updated by user Jul 28, 2022
I requested a 2 month deferment on 7/14. I'm in the last 15 months of my loan. The agent made a mistake and submitted only for 1 month. I've spent 4 hours over the past week trying to get this corrected. Each time I'm told something different--even by Supervisors....
ID
Service
Kia Motors Finance Customer Care
Cons
- Horrible call in system
- Agents hang up on consumers
- Bad customer services
Loss
$250
Preferred solution
Deliver product or service ordered
Traded car need payment set back
Car got paid off before you cashed my check. Now I kneed that money back now. No one can really wait 30 day's and we are one of them who can't wait that long.
ID
Location
Olive Branch, Mississippi
Your company will not follow US Tax Law Title 50 Code 4001 Chapter 50.
This is a US Tax Law and your company is not following it... Braking the law!!! It states (d)Personal property (1)Relief from personal property taxes The personal property of a servicemember or the spouse of a servicemember shall not be deemed to be located or present...
View full review
ID
Location
Baltimore, Maryland
Pros
- Excellent at ignoring customers
Cons
- Manager bullying
- Misinformed uneducated customer service representatives
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Lost refund check
Im still waiting for a reissued check . First one lost in mail . Its been more then 30 days and there telling me it takes 3 more week to reissue . Crazy it takes this long . Why cant money be put back on the bank account it came from . I need the money to pay my car payment asap .
ID
Location
Myrtle Beach, South Carolina
Payment
Website won't let me use my card online so I have to call customer service and pay the $7 fee to pay my car payment.
ID
Location
Phoenix, Arizona
New Reviewer
Kia never contacts me as the co signer. When she is late
My granddaughter has been late on car payment. I have NOT once been contacted. I find this odd. She lives in Louisiana. Please contact me. I am co-signer. Rosemary Dowling. 509 281 ****. Kia finance comes up on my credit report. Must have some communication
User's recommendation: Never co sign.
ID
Location
Lancaster, California
New Reviewer
I co sign for my granddaughter. I want off as co signer
Shes ruining my credit. She refuses to talk to me I have no idea how to contact the finance company. I found out she was late in car payment. When my credit score dropped! I have a right to be alerted. Nothing. I also understand possible fraudulent. Why am I not notified
User's recommendation: Don’t co sign.
ID
Location
Lancaster, California
Preferred solution
I do not want to co sign for her. I want off contract
Payment
The app would never open so I had to call to make a payment . This is a continuous problem with logging in
ID
Location
Denver, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIncompetent customers service
The customers service provided me with wrong email to send in the estimated bill that they asked for
ID
Location
Wichita, Kansas
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTo stop payment on vehicle I traded
I trade the aorento 2019 for a sportage 2023 and want to cancel my auto payment for account 191434****. I try to call but it said my area is not allowed to call that number. When I go online I dont have the car information updated to mame the change in the appropriate lease. Need your assistance. Thanks
ID
Pros
- Loved my car
Cons
- Problems paying online
Preferred solution
Cancel autopayment sorrento 2019 acct 1914347192
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Kia Motors Finance
You would get further if you were nicer. Being sarcastic and nasty isn’t going to make them want to help you.