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Pissed Consumer Interviews ?
My husband overpaid his Kia lease, hoping to buy the car at the end of the lease. He died. Now, I am trying to get the money back from Kia (over $5000). First, they told me they were not going to refund the money until I returned the Kia (even though I offered to continue to make payments -- I needed the money for another car and had no intention of buying another Kia). Then, they sent me the check. Three days after depositing the check, they put a stop payment on the check, overdrawing my checking account by more than $3000 (the amount I had designated for a down payment). Now, three weeks later, I do not have the Kia nor do I have the money. "The check has to be approved first -- sorry you are without a car." It is impossible to talk to anyone that can do anything. I am without my money and without a car, and all they tell me is "We are waiting for approvals and don't know when it will happen. Too bad you are without a car." Never buy a Kia. The car may be OK, but the company sucks.
Their "customer service" staff are basically bill collectors. If something happens in life, I found out when I first called them when I started to fall behind to work something out, their only interest was to get money out of you and not fix the problem. If you are...Read more
After returning my lease 4 months ago, lease paid in full, car under mileage. They are now looking for and additional $450.00, they will not take the time to explain why they think I owe them this extra cash, very poor customer service skills. Very threatening, they...Read more
I have leased three (3) Kia's. No problems with the first two at lease turn in. I take excellent care of the vehicles. Went to turn in my wife's Sorrento and did the "PRE TURN IN INSPECTION" at the dealership. There was a small ding from a shopping cart that the person...Read more
This company doesn’t even deserve 1 star. After a horrible accident, my husband’s car was totaled, we went through the steps to have insurance and GAP pay the balance. We forwarded everything requested and it got lost somewhere. After 7 months or so, I got hit with a...Read more
Most inept group I have ever dealt with. Been trying to get title for my son's car since he bought it September 1. Every customer service person has been incapable of helping. You cannot contact the title company directly and all they can do is sent emails. It took me...Read more
I called Kia motors to see about what I could do because i was affect by hurricane micheal. I called wednesday October 17th 2018, was told to call back that friday October 19th and was told they didnt have all the information that they needed, so I gave it to then...Read more
I am so mad at Kia motor finance I never want to give them business again. My family and I have bought about 12 kias combined in the last 10 years. The last time I traded in and got my latest optima hybrid, after my previous lease expired, they told me when I turned it...Read more
I have been trying to get the title to a kia paid off 2 months ago. Have sent 5 odometer statements their excuse is either they didn’t receive it or it’s invalid. But they can’t tell me what’s invalid. I’ve asked for an address to send it certified nope can’t do that....Read more
SO LAST YEAR I WAS IN A HURRICANE. MY FAMILY WAS EVACUATED. I CALLED KIA AND TOLD THEM WHAT HAPPENED, THAT I HAD A BIG TREE THAT WENT THROUGH MY HOUSE. THEY ADVISED ME TO TAKE MY KIA AND GO! I DID AND MADE IT WITH MY KIDS AND GRANDKIDS. I WA PENALIZED FOR THAT ACTION....Read more
I didn't like
- Unfair finance practices and bullying tactics
- Way they lie to their customers
- I will never refer or buy from kia again
I had paid the car off, Kia lied and told me they send the title. I had called several times and get a different answer. They send the title to the wrong addresses. It is a lie. I called againg and they told me they were going to send a form releas if title. That was...Read more
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