Anonymous
map-marker Doylestown, Pennsylvania

I put my payment in the mail

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They can stop assuming? I've been a customer for years.

1 time missed a payment forgetting that I had not paid it. I paid the payment and late fees.

They need to stop assuming the worst. I have been a loyal customer for years paying those exorbitant payments.

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User's recommendation: I have none, I already had 2

Anonymous
map-marker Newcastle, Oklahoma

Fees for payments

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About a year or so ago i ask them to fix my log in ,as of January, 10,2025.

I talk to manager John today and has options that I can make payments for free like mail ,payment thru my bank,and even suggested on line but can't login. Even if purge or clear to set a new I still can't get in the email address is setup on 2 accounts but don't mind charging you a fee for payment..they want refund the fees..

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April W Dzb

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Verified Reviewer

Payment hasn’t been processed

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I have made my current payment and have successfully received my confirmation number. Make sure that only one payment is extracted from my account. Thank you for your support on this important matter.

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Preferred solution: Apology

Anonymous
map-marker Orlando, Florida

Payment

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I've had an accident and not able to work so that's why I needed a deferment and thanks for everything

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Spencer S Ftk

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Verified Reviewer

Failure to return money not due

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I mistakenly sent a payment to Kia for a Kia that was financed elsewhere. Granted, it was my mistake, but for 2 1/2 months I have been contacting Kia to have the funds returned.

So far, after multiple faxes, emails, and at least two dozen phone calls, no action has been taken. They don't care that they have basically stolen my money. No one can be bothered to take ownership of this issue, make a phone call, or return an email. Customer service is non-existent.

Each representative I speak with is more useless than the last. This is just another example of giant corporations that don't care. Clearly, their internal controls are just as useless as their people. If money is sent to them that doesn't match up with a customer account, where does it go?

To some general fund to buy goats? Kia has stolen my money.

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Loss:
$760
Pros:
  • No pros
Cons:
  • All cons no internal accounting controls

Preferred solution: Full refund

User's recommendation: DO NOT FINANCE WITH KIA MOTORTS

Lisa D Clh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

They repod my car even though I was making payments

Contains 3 confidential files for company representatives

So, I received a text in mid-August from Kia (the only one I received about this alleged issue) saying my account was past due and to contact Lisa Finance. When I called, I was advised that my account was 77 days past due and it would cost me $750 to get it out of repossession status.

I was taken aback and the gentleman spoke to me as if I was a piece of junk and he didn't understand how I couldn't comprehend being 77 days past due. I had just made a payment on 7/24 of $560 and he confirmed they had received the payment. Nonetheless, they came and took my car, leaving me essentially incapacitated. And if my monthly payment is $560, how does 77 days equate to $750 to get out of repossession status?

It's absurd and nonsensical.

I've sent my bank statements and gotten nowhere. It's completely disrupted my life over $750 they claim I owe!

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Pros:
  • Make good product
Cons:
  • Math isnt realistic
  • Dont care about their customers

Preferred solution: My freaking car back

User's recommendation: Buy Toyota or Dodge

2 comments
Guest

Out of the clear blue sky they just decided to pick on you for avsolutely no reason at all, right? Not only that, its all their fault, isn't it???

Guest
reply icon Replying to comment of Guest-2597593

I would have to say I believe the story same thing happen to us, never missed a payment never late on a payment, called us every month saying we were 927 dollars behind on payments every month we would call and prove our payments were on time and they said yes all good problem solved we must of made 27 phone calls over 6 months. Outta of nowhere repo man showed up to take care even with proof of payments made, had to pay 2200 bucks on the spot to not get the car repo’d, absolutely the worst company I’ve ever delt with with out a doubt!

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Larue S Bnk

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Verified Reviewer
| map-marker Columbus, Ohio

To see if I can refinance my Kia

The phone service says I owe $480 and when I look up through you guys system is over $1000 just wanna know whats going on please

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User's recommendation: Larue

DENISE M Qtb

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Verified Reviewer

Refund for overpayment

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I sat on hold for 35 minutes, but nobody ever returned to the call after researching the overpayment. Then, the call was connected and subsequently dropped.

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Loss:
$60772
Cons:
  • Mechanical issues not covered

Preferred solution: Full refund

Jennifer B Fxk

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Verified Reviewer

No one can seem to help.

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Over the past few weeks, I have been trying to make a car payment for one of my patients. We require a W9 to be submitted with the bill when we pay bills.

This is our company requirement. Both the patient/car owner and I have spent countless hours on the phone trying to obtain this form and getting a variety of answers. I was even told to fax in a written request and someone would fax the W9 back. After faxing the request 4 times and getting no response, the patient tried to call back again.

This time she was told that her account is now 10 days overdue, and they cannot supply her with this form because of that. She asked to speak to a manager and was told there was not one in the building.

The patient is very, very unhappy. Had Kia Financial supplied the W9 three weeks ago when we started this process, we could have had the bill paid by now!

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Preferred solution: I would like the form we requested and for the patient's account to not show a late payment because of this.

1 comment
Richie A Iny

Nobody wants to help, especially KIA corporate

Anonymous
map-marker Chicago, Illinois

Past due payments

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Since the beginning I was put in a tanked loan. 500 a month.

In today's economy. I know people who pay 500 a month and drive bmws lexus Mercedes not a kia.pkus ins.

Nearing 700 a mth. Not fair at all.

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User's recommendation: Don't get into a predatory loan

1 comment
Guest

Guess what, Einstein...YPLU agreed o the price. YOU agreed to putting the amount down.

YOU agreed to the terms. If you don't like thosr terms, bkame the person you see in the mirror, BECAUSE YOU AGREED TO THOSE TERMS.

Akhil Qxa

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Verified Reviewer

Billing

I am very disappointed that i must go through the steps of this , just to contact Kia to pay a bill. The gentleman on the phone was just fine however I was not mad at all and there is no reason I should have to use this setup to contact a business.

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Cons:
  • Hassle of getting a phone number that is direct to kia itself

Preferred solution: A phone number that directs me to a live customer support agent asap without all the automated garbage, log in hassle etc.

User's recommendation: Have real people that know the business to answer phone calls directly like a real professional boldness

Olivia D Bzn

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Verified Reviewer

As soon as I call immediately you can hear a recorded message asking me to log in on their website. How can I log in if I cant access my account and thats the reason why I’m calling

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You cant speak to anybody. Nobody is taking the call.

I need to access my account. Can a human take my call

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Preferred solution: Reset my password and username

Anonymous
map-marker Troy, Ohio

U emailed me

Im not sure why I received this *** consumer email. I wasnt pissed.

The guy gave me the information I needed and we disconnected. Id appreciate it if I dont get this *** consumer email again thank you.

Ryan ***

937-499-****

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User's recommendation: Nothing

Anonymous
map-marker La Motte, Iowa

Upset

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I am still being charged my monthly payment for my car even though I already paid my car off. I called a few days ago, no one could answer right away because the line was busy and it said I would get a CALL back within the hour. Its a few days later and I have yet to speak to someone regarding my issue.

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Caitlynne Pvr
map-marker Dallas, Texas

KIA finance has lousy service

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Have been trying for more than 60 days to get a lien release on a car that was paid off over 2 years. The local dealership is great but, even they can not get it from kia finance. Apparently the finance portion of kia needs an overhaul.

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User's recommendation: Do not use kia finance.

Kailee Hqy

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Verified Reviewer
| map-marker Downey, California

I ued to be able to pay my bill online with no problem but the last 2 months impossible

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It seems like now if you want to pay online you can't because they will not send you a code after your username and passwords are correct When you call customer service you get a robot that wants to charge you extra for everything Very pissed off right now

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About

Related Companies

Hyundai Motor Group, Kia Motors, Hyundai Motor America, Hyundai Motor Finance, Kia Motors South Africa

Summary

Kia Motors Finance is a company that was set up in 1989. Since that time it’s been providing auto finance and leasing. The company's goal is to expand the Kia auto family and to help people to explore the world driving Kia cars. Kia also provides all kinds of auto services. Besides leasing and finance solutions the company provides a huge range of cars. They vary from exceptionally cheap to business class expensive automobiles. In addition to the mentioned options Kia Motors Finance allows its customers to return their old Kia and to buy a new one. There are a lot of offices and subsidiaries of the company all around the world. They all are intended to provide people with cars appropriate for their terrain and climate. Kia Motors Finance is headquartered in Seoul, South Korea.

Kia Motors Finance reviews and complaints

Kia Motors Finance is ranked 450 out of 5022 in Financial Services category

Area Served

USA

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