Anonymous
map-marker Dunnellon, Florida

Late notice

Why do I keep getting late notices when my payment is on time? I'm seriously considering refinancing with my bank at a lower rate! You all are nuts! And driving a good paying customer nuts as well!!!mMake
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User's recommendation: Make sure your future notifications match your actual payments. Sometimes you get late notifications when you've paid on time or before time.

Amanda M Cwx

Letter of Guarantee

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Kia Motors Finance - Letter of Guarantee
I had bought and financed a 2020 Kia Forte. It was bought brand new. On July 31, 2023 I was hit head on and my car was totalled. I started a claim with my insurance the very next day. It is now Sep. 8, 2023 and Kia Motors Finance had yet to send my insurance the Letter of Guarantee so they can be paid
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Preferred solution: For them to send the Letter of Guarantee to my insurance

User's recommendation: Will never recommend

Donna J Zzz

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Verified Reviewer

Kia doesn’t care about their customers ..

Having problems getting fast appointmrnt with Kia to fix the recall situation and my insurance company won't renew my Kia until kia fixes it and they give me 2 weeks out appointment and I asked kia what am I suppose to drive and they acted like they
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Cons:
  • Cant get insurance

Preferred solution: A fast appointment to repair the recall .. the kia in Clarksville so i can insure my car .. they’re making me wait 2 weeks

User's recommendation: Don’t buy a Kia ..

Vicky L Chy

Check for gap insurance

Updated by user Oct 21, 2023

The corporation contacted the dealership dealership told him that during a period that I bought my car that they were not offering the insurance and they forgot to tell me so it’s my problem that I still owe so much on my car because they didn’t add the insurance when they sold me the car I have bought four cars from them and all others had gap insurance except this one but they told them they were not going to do anything about it

Original review Oct 06, 2023
Need to make sure I have gap insurance on my car which is financed through Kia. Vicky l lowry thank you
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Pros:
  • Love my kia

Preferred solution: Make sure I I have gap insurance

Alonzo K Rpq

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Verified Reviewer

Company is a scam

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Their app isn't accurate it says I don't have a payment due in September my pay off amount went up 400$ even though I just made a payment you call and talk to people your going to get different answers to your questions and there very rude do not finance with this company it is a nightmare I will be refinancing asap
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Preferred solution: Correct answers and honesty

User's recommendation: Don't finance with this company

1 comment
Guest

Hey Einstein? Get a grade schooler to teach you how to write out dollar amounts unless you enjoy looking like an illiterate.

Kevin K Jzx

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Verified Reviewer

You owe me $321

Kia seltos traded in on 8/31 2023, kia motor finance said as of 9/7/23 vehicle was still not paid off..took the $321 from auto pay lease loan payment, I asked them how many more months will they take payments on a car I traded in back in August.???check kiting is illegal.steer clear of kia motor finance.
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Loss:
$321
Cons:
  • Keep taking payments on a loan paid off

Preferred solution: Full refund

User's recommendation: Use kia motor finance at your own peril

Frank A Xta

Billing

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Excellent service and very helpful, would recommend this dealership to anyone, truly professional!!!
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Preferred solution: No

Brittney M Xqh

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Verified Reviewer

There so rude

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Everyone is rude I am not buying from there again ever there payments people are rude like very mean made me cry rude and I would never recommend them there price is very high
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Pros:
  • Cars are cute
Cons:
  • Price
  • Payment and customer service systems not integrated

Preferred solution: Nothing

User's recommendation: Don't just don't get a used car or truck

1 comment
Guest

Why do you need to be talking with "everybody"??? You make your payments ON TIME and you never need to talk with anyone.

Oh, let me guess.. .you're always late, you want "special arrangements" or you want to play the "let's change the due date" game every few months.

Capri Uxh
map-marker Victorville, California

Horrible customer aervice

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Cant make my payment with online will not send me a security code to verify. No answer now I guess Ill be paying the late fee.
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User's recommendation: Nope

Clancy Wlo
map-marker Philadelphia, Pennsylvania

Website is terrible

I am trying to pay my car payment and I am unable to get into my account online. Reset the password and still nothing. I have been trying for days. Please advise
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Resolved
Arielys Sta

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Verified Reviewer
| map-marker Hobart, Oklahoma

Resolved: Your not responding timely

Requested a 10 day payoff on our Telluride. We also requested a copy of the title. KIA Motor Finance provided me a verbal payoff amount during the phone call. Received a confirmation email the same day. The email stated document would be provided electronic (email) within 72 hours. STILL HAVE NOT received those documents!!! Send them ASAP.
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User's recommendation: None. Won’t be using KMF America EVER AGAIN!!!!

Rachel H Bdb

Finance

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Back in 2021 I had switch banks and on the website, change the bank account to pull automatic payments from. When that switch happened, the autopays apparently stopped going through and (while yes I should have known by looking at my bank account) I was apparently not paying for my car payments.

This went on for months with no letters, no texts and no phone calls to let me know that I had not been paying those bills. So in 2022, they repossessed my car at 4am and I found out by having to go to the police station thinking my car was stolen. When I called Kia, they informed me that I owed over $1200 and to get my car back I had to pay that plus the current months bill. I do that and then the only way I can pay every month is by going through bill pay on my mobile banking app instead of setting up autopay on the website.

Fast forward to this past month, they are sending letter, texts and phone calls (unlike the first time) saying that I was behind on 2 months of payments, which is not true and my account even shows that they received my payments. I tried calling about it once and was bounced around between customer service and collections and another department, to which they didn't give me an answer. I have tried to find an email to correspond with them and provide the screenshot I have of bills and processed payments, but they have no way of contacting them except via the phone number that sends you to customer service workers who don't speak English very well and give you run arounds that don't answer your questions or give you resolutions.

Plan on attempting to call one more time (hard to get anyone after hours...) and trying to just keep asking for supervisors, because if they repo my car again, I am done with Kia and I would be getting a lawyer, because this is ridiculous. Never again.

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Preferred solution: I want them to fix their attitude and service.

User's recommendation: *** no.

Anonymous
map-marker Somerdale, New Jersey

Stole my fathers money and payed off wrong vehicle

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Stole my dads money paid someone elses statement They give you the run around with no answers Now theyre trying to charge him late fees when they lost his money
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User's recommendation: Avoid Kia and Hyundai

Anonymous
map-marker Hammond, Indiana

Reposses

I was just trying to find out what needs to happen for turning in this car, I called two different numbers and they could not help me.
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Linda V Gku

Trying to make a payment for 2 days onlinr

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Been trying to log into website to make payment for days...can't log on this month. No CS Rep available.IDK what to do now it's Saturday and Christmas is Monday
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Anonymous
map-marker Nashville, Tennessee

Frustration. No one will answer or respond to voicemail

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Too long to put on here . KIA dealership in Canandaigua NY needs to answer their phone. My leased car was stolen right after I paid final payment. Recovered now. Badly damaged. In shop. Lease has ended. What do I do now?
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User's recommendation: Answer your phone Kia Canandaigua!

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