Kia Motors Finance
Kia Motors Finance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kia Motors Finance holds a 1.8 star rating from 393 reviews, with 38% likely to recommend and a high unfavorable share (77%). Consumers are mostly dissatisfied, citing high price levels.
Positive Feedback
Kia Motors Finance reviews often praise the quality of the car and individual sales or service staff who were helpful, with some customers saying they love their car.
Negative Feedback / Risk Areas
- Kia Motors Finance customer complaints center on poor customer service and long hold times.
- Frequent billing and payment processing problems, including website/app failures and autopay issues.
- Delays or failures in title, payoff, and refund handling causing fees or repossession risk.
- Automated dialing, language barriers, and inconsistent resolution from representatives.
Key Takeaways for Future Customers
- Consider financing alternatives and verify dealer disclosures before signing.
- Document payments, obtain written payoff and title confirmations, and monitor refunds.
- Be prepared for website or phone support issues and insist on escalation for unresolved issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Kia Motors Finance holds a 1.8 star rating from 393 reviews, with 38% likely to recommend and a high unfavorable share (77%). Consumers are mostly dissatisfied, citing high price levels.
Positive Feedback
Kia Motors Finance reviews often praise the quality of the car and individual sales or service staff who were helpful, with some customers saying they love their car.
Negative Feedback / Risk Areas
- Kia Motors Finance customer complaints center on poor customer service and long hold times.
- Frequent billing and payment processing problems, including website/app failures and autopay issues.
- Delays or failures in title, payoff, and refund handling causing fees or repossession risk.
- Automated dialing, language barriers, and inconsistent resolution from representatives.
Key Takeaways for Future Customers
- Consider financing alternatives and verify dealer disclosures before signing.
- Document payments, obtain written payoff and title confirmations, and monitor refunds.
- Be prepared for website or phone support issues and insist on escalation for unresolved issues.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They repod my car even though I was making payments
So, I received a text in mid-August from Kia (the only one I received about this alleged issue) saying my account was past due and to contact Lisa Finance. When I called, I was advised that my account was 77 days past due and it would cost me $750 to get it out of repossession status.
I was taken aback and the gentleman spoke to me as if I was a piece of junk and he didn't understand how I couldn't comprehend being 77 days past due. I had just made a payment on 7/24 of $560 and he confirmed they had received the payment. Nonetheless, they came and took my car, leaving me essentially incapacitated. And if my monthly payment is $560, how does 77 days equate to $750 to get out of repossession status?
It's absurd and nonsensical.
I've sent my bank statements and gotten nowhere. It's completely disrupted my life over $750 they claim I owe!
- Make good product
- Math isnt realistic
- Dont care about their customers
Preferred solution: My freaking car back
User's recommendation: Buy Toyota or Dodge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Ana, California
DO NOT FINANCE THROUGH KIA FINANCE AMERICA
Timeline of trying to make a payment:
No autopay for 6 months unless you mail a physical check. Dealership never mentioned this or offered to set it up.
First payment "failed" despite correct info and funds in account. Bank shows no attempted debit. Got charged a late fee anyway. Rep had no explanation.
Website date picker is broken. Grayed out, can't select dates, can't type values. Looks like Flash-era software.
Tried to set up autopay today. Clicked Continue. Page scrolls to top. No error message. Nothing. Disabled ad blocker to troubleshoot - 9 trackers loaded instantly. Site can't process payments but CAN surveil you.
Called them. Robot repeats "Say yes when you get the text" three times before revealing other options. Does not detect screaming.
Finally routed to a third-party payment processor with its own privacy policy I had to agree to just to pay my *** bill.
Paying with a human on the phone? That costs extra too.
Meanwhile, my dealership (Garden Grove Kia) pushed hard for a perfect score on Kia's internal survey in exchange for a free tank of gas - before I'd experienced any of this. Those internal metrics are worthless. The system is designed to capture good ratings before reality hits.
Finance through a credit union. Finance through your bank. Finance through literally anyone else. The car might be fine. Kia Finance will make you pay for it in more ways than one.
Preferred solution: Apology
Happy
Very satisfied with the professional and assistance giving by the entire team throughout my purchase. Really made things easy and friendly. Thank you.
User's recommendation: Absolutely
Fort Lauderdale, Florida
Confusion with my account had asked for 2About my account
Had asked for 2 month referral was told yes, called back to say I did not receive any thing to sign was told I had to start again. Called again , nothing but problems.
This has been going on for a month I believe we are straightened out now.Thanks to Marvin!By the way the second call I made I asked for a supervisor 3 times, Never spoke to one. Thanks Marvin once again
User's recommendation: Make sure you are understanding each other. The translation sometimes is just NOT THERE!
Escalation department
I have been trying to get my title released to transfer from state to state. I have faxed , uploaded 2 times the correct form.
I have been working on this since end of June! I have called every week and to no avail have I had this completed! I have been hung up on at least 3or 4 times, they give me the runaround every time I call, saying it could take up to 6 weeks.
NOW MY TAGS ARE EXPIRED SINCE THE END OF JULY AND I HAVE TO GET ANOTHER INSPECTION thats another $12 and this is the 3rd on because they expire after 30 days. Thats why Im a very unhappy customer!
User's recommendation: NOT TO FINANCE THROUGH KIA
There is a wonderful salesman there named jason who I really like dealing with He's straight forward and professional
It's nice to give people credit when they deserve it. Kia motors on Hylan Boulevard. I like to give a good review when it's deserved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRidiculous People - Don't Speak English.
Ridiculous people - don't speak English. They have called several times, and the phone hangs up.
I am under medical care temporarily; I am focused on healing. They continue to call with an automated dialer, then hang up.
This is harassment. Then, when I call, I get someone who does not speak English.
Preferred solution: REMOVE ME FROM AUTOMATED DALER
User's recommendation: REMOVE ME FOR AUTOMATED DIALING
Hanson, Massachusetts
My husband passed
My husband died on May 22 from a fall in my home I am waiting on the death certificate I will send a check for the car payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOverpayment
Answer calls, not robo. Finance KIA is not a pleasant experience.
I tried for almost an hour to resolve a problem. I cannot recommend Kia Finance.
- Being a customer
Preferred solution: Full refund
Sherman Oaks, California
Carro defectuoso
Compré carro del ańo para no andar batallando pero me salió defectuoso al primer mes de a verlo comprado le falló la transmisión después los discos de enfrente lo e llevado a reparación un aproximado de 8 veces muy muy decepcionada de esta marca de carros
User's recommendation: No comprar kia
Newcastle, Oklahoma
Fees for payments
About a year or so ago i ask them to fix my log in ,as of January, 10,2025.
I talk to manager John today and has options that I can make payments for free like mail ,payment thru my bank,and even suggested on line but can't login. Even if purge or clear to set a new I still can't get in the email address is setup on 2 accounts but don't mind charging you a fee for payment..they want refund the fees..
Doylestown, Pennsylvania
I put my payment in the mail
They can stop assuming? I've been a customer for years.
1 time missed a payment forgetting that I had not paid it. I paid the payment and late fees.
They need to stop assuming the worst. I have been a loyal customer for years paying those exorbitant payments.
User's recommendation: I have none, I already had 2
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment hasn’t been processed
I have made my current payment and have successfully received my confirmation number. Make sure that only one payment is extracted from my account. Thank you for your support on this important matter.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to return money not due
I mistakenly sent a payment to Kia for a Kia that was financed elsewhere. Granted, it was my mistake, but for 2 1/2 months I have been contacting Kia to have the funds returned.
So far, after multiple faxes, emails, and at least two dozen phone calls, no action has been taken. They don't care that they have basically stolen my money. No one can be bothered to take ownership of this issue, make a phone call, or return an email. Customer service is non-existent.
Each representative I speak with is more useless than the last. This is just another example of giant corporations that don't care. Clearly, their internal controls are just as useless as their people. If money is sent to them that doesn't match up with a customer account, where does it go?
To some general fund to buy goats? Kia has stolen my money.
- No pros
- All cons no internal accounting controls
Preferred solution: Full refund
User's recommendation: DO NOT FINANCE WITH KIA MOTORTS
Orlando, Florida
Payment
I've had an accident and not able to work so that's why I needed a deferment and thanks for everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo see if I can refinance my Kia
The phone service says I owe $480 and when I look up through you guys system is over $1000 just wanna know whats going on please
User's recommendation: Larue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one can seem to help.
Over the past few weeks, I have been trying to make a car payment for one of my patients. We require a W9 to be submitted with the bill when we pay bills.
This is our company requirement. Both the patient/car owner and I have spent countless hours on the phone trying to obtain this form and getting a variety of answers. I was even told to fax in a written request and someone would fax the W9 back. After faxing the request 4 times and getting no response, the patient tried to call back again.
This time she was told that her account is now 10 days overdue, and they cannot supply her with this form because of that. She asked to speak to a manager and was told there was not one in the building.
The patient is very, very unhappy. Had Kia Financial supplied the W9 three weeks ago when we started this process, we could have had the bill paid by now!
Preferred solution: I would like the form we requested and for the patient's account to not show a late payment because of this.
About
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Kia Motors Finance is a company that was set up in 1989. Since that time it’s been providing auto finance and leasing. The company's goal is to expand the Kia auto family and to help people to explore the world driving Kia cars. Kia also provides all kinds of auto services. Besides leasing and finance solutions the company provides a huge range of cars. They vary from exceptionally cheap to business class expensive automobiles. In addition to the mentioned options Kia Motors Finance allows its customers to return their old Kia and to buy a new one. There are a lot of offices and subsidiaries of the company all around the world. They all are intended to provide people with cars appropriate for their terrain and climate. Kia Motors Finance is headquartered in Seoul, South Korea.
Kia Motors Finance is ranked 557 out of 5517 in Financial Services category
USA
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Out of the clear blue sky they just decided to pick on you for avsolutely no reason at all, right? Not only that, its all their fault, isn't it???
I would have to say I believe the story same thing happen to us, never missed a payment never late on a payment, called us every month saying we were 927 dollars behind on payments every month we would call and prove our payments were on time and they said yes all good problem solved we must of made 27 phone calls over 6 months. Outta of nowhere repo man showed up to take care even with proof of payments made, had to pay 2200 bucks on the spot to not get the car repo’d, absolutely the worst company I’ve ever delt with with out a doubt!